We value your trust in LenStudio Optometry and strive to provide exceptional service and quality products. If you have any questions or concerns regarding our Return & Exchange Policy, please do not hesitate to contact us.

LenStudio Optometry Return & Exchange Policy

 

At LenStudio Optometry, we are committed to ensuring your satisfaction with our products and services. Our Return & Exchange Policy is designed to provide clarity and assurance for your eyewear and contact lens purchases.

Prescription Eyewear (Frames & Lenses)

Final Sale Notice
All prescription eyewear is final sale due to the custom nature of both the lenses and the necessary adjustments made to the frames for proper fit and comfort. These products are tailored specifically to the individual and cannot be resold or reused.

Prescription Lenses

• Non-Returnable: Prescription lenses are non-refundable under all circumstances.

• Prescription Change Guarantee: If your prescription changes within 60 days, we offer a one-time complimentary lens replacement.

• Progressive Lens Adjustment: We offer a 90-day non-adaptation guarantee for progressive or multifocal lenses. If you are unable to adapt, we will remake your lenses to an alternative design (e.g., single vision).

Frames

• Non-Returnable: Frames purchased with prescription lenses are also final sale, as they are custom-adjusted to fit your facial structure.

• Adjustments & Maintenance: We offer complimentary lifetime adjustments and minor repairs for frames purchased at our clinic.

Sunglasses

Non-Prescription Sunglasses

• Return Period: May be returned or exchanged within 14 days if unworn, unaltered, and in original packaging.

• Condition: Must be in like-new condition with all accessories (e.g., case, cloth).

Prescription Sunglasses

• Final Sale: Prescription sunglasses are considered final sale due to the customization involved in both the lenses and frame fitting.

• Prescription Guarantee: If your prescription changes within 60 days, we offer a one-time lens replacement.

• Non-Adaptation Policy: Eligible for our 90-day non-adaptation guarantee for progressive lenses.

Final Sale Items

The following items are considered final sale and are non-returnable:

• Eye drops and solutions

• Over-the-counter readers

• Lens cleaning products

• Customized or special-order items

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Return & Exchange Process

To initiate a return or exchange:

1. Contact Us: Reach out to our clinic via phone or email to discuss your return or exchange.

2. Provide Documentation: Present the original receipt and ensure the product is in its original condition with all accessories.

3. Assessment: Our team will assess the item to determine eligibility based on our policy.

4. Resolution: If approved, we will process the return, exchange, or warranty claim accordingly.

Contact Information

• Phone: 604-385-5838

• Email: info@lenstudio.ca

• Website: www.lenstudio.ca