Privacy Policy

Effective Date: January 1, 2023

At LenStudio Optometry, we are committed to safeguarding the privacy of our patients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and health information.

1. Information We Collect

Personal and Health Information

We may collect the following types of information:

• Personal Identifiers: Name, address, email, phone number, date of birth.

• Health Information: Medical history, prescription details, diagnostic images, and treatment plans.

• Payment Information: Billing details, insurance information, and transaction records.

Website and Device Information

When you visit our website, we may collect:

• Device Information: IP address, browser type, operating system.

• Usage Data: Pages visited, time spent on the site, referral sources.

• Cookies: Small data files to enhance user experience and analyze site traffic.

2. How We Use Your Information

Your information is used for the following purposes:

• Treatment: To provide and manage your eye care services.

• Payment: To process billing and insurance claims.

• Healthcare Operations: For quality assurance, staff training, and internal audits.

• Communication: To send appointment reminders, updates, and promotional materials (with your consent).

• Legal Compliance: To fulfill legal obligations and respond to lawful requests.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Healthcare Providers: For coordinated care and referrals.

• Insurance Companies: To process claims and verify coverage.

• Service Providers: Third-party vendors assisting with billing, IT support, and marketing (bound by confidentiality agreements).

• Legal Authorities: When required by law or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption, and access controls.

5. Your Rights

You have the right to:

• Access: Request copies of your personal and health information.

• Correction: Request corrections to inaccurate or incomplete information.

• Withdrawal of Consent: Withdraw consent for specific uses of your information.

• Complaint: Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us using the information provided below.

6. Retention of Information

We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Peace Arch LenStudio Optometry
#111 – 1405 Johnston Road
White Rock, BC. V4B3Z4
Phone: (604) 385-5838
Email: info@lenstudio.ca